Last updated: September 2, 2026
Privacy Policy
Spring Poem is a small handmade studio based in Hangzhou, China. This policy explains how information is handled when you browse our store, place an order, request a shipping quote, or send us a message.
Information we collect
We may collect your name, billing and shipping address, email, phone number, order details, messages, IP address, browser information, and payment status. Payment providers process payment credentials directly; we do not store your complete card number or PayPal password.
How we use it
We use this information to process and deliver orders, provide shipping quotes, reply to enquiries, prevent fraud, maintain store records, and meet legal obligations.
Who receives it
Information is shared only when needed with our website and commerce providers, payment processors, delivery carriers, professional advisers, or authorities where legally required. International processing may occur because we sell and ship across borders.
Retention and your choices
We keep information only as long as needed for orders, support, security, and legal records. Depending on applicable law, you may request access, correction, deletion, or restriction of your personal information.
Cookies
The store uses essential cookies for the cart, checkout, account security, language preferences, and site operation. Payment services may set their own necessary cookies.
Contact
For privacy questions or requests, please use our Contact page.