Returns & Refunds

Handmade and made-to-order pieces

Spring Poem pieces are handmade and prepared in small batches or made to order. We do not normally accept returns for change of mind, personal preference, perceived size, or the minor variations inherent in handwork. This final-sale policy does not limit any cancellation or return right that cannot be excluded under the law that applies to your order.

Faulty, damaged, or incorrect items

Please inspect your order on delivery. If an item is faulty, damaged in transit, or incorrect, contact us as soon as possible and preferably within 48 hours, with your order number, photographs of the item, and photographs of the packaging. The 48-hour request helps us investigate with the carrier and does not reduce rights that cannot legally be limited.

Returns required by applicable law

If the law applying to your order gives you a mandatory cancellation or return right, we will honour it within the legally required period. Personalized or clearly custom-made items may be excluded where the law permits. Please wait for return instructions before sending anything; do not return parcels cash-on-delivery.

Return shipping

Where a change-of-mind return is required by law, the customer pays return shipping unless the law requires otherwise. Spring Poem covers reasonable return costs for an approved faulty, damaged, or incorrect-item claim where required.

Refunds

Approved refunds are issued to the original payment method after inspection. Shipping charges and import costs are handled as required by applicable law. Bank and payment-provider processing times vary.

Start a request

Use our Contact page and include your order number, reason, and photographs where relevant.